Refund policy

Refund & Returns Policy

We want you to love your purchase! If you are not completely satisfied, we’re here to help.

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unworn, unwashed, and in original condition.

• Final sale or clearance items are not eligible for returns.

• Personalized/custom items are non-refundable.

Exchanges

• We offer exchanges for size or defective items (if available in stock).

• Customer is responsible for return shipping unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be processed back to your original payment method within 7 business days.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll make it right.

Contact Us
Email: ellajanecrafts@gmail.com